This solution will make it possible for businesses with a presence in the UK and SA to make calls between branches at in-country call rates. This comes as a direct result of international call termination rates increasing, making international communication rates, even within the same business, costly.
“As one can imagine, this made international communication prohibitively expensive for many businesses with teams sitting in multiple countries,” says Telviva Chief Commercial Officer Rob Lith, pictured.
The solution is called Telviva One and allows South African businesses with UK-registered entities to adopt communication personas and switch between them seamlessly. It combines the best features from Telviva’s slate of products into one solution
“Importantly, this enables calls at local rates,” Lith explains. “The business needs to be registered within the UK or a UK Crown Dependency, which enables full compliance with international telecommunications regulations. In addition to this, there are free internal calls within the UK and SA operations.”
The company says that it’s presence in Amazon AWS in Ireland enables this solution. This means minimal latency given that the solution is cloud-based and not confined to physical telephonic lines.
To put it simply, a company using Telviva One would have a PABX solution in both South Africa and the UK, when calling from SA to the UK, or vice versa, a user would simply need to switch which PABX they are using via a web interface to benefit from local call rates. Users also wouldn’t need to add international dialling codes when making calls. The company says this second extension is “free”.
Telviva One can be set up in less than a day once all required documentation is received and businesses can benefit greatly from the solution.
“Being in both markets and understanding shared business challenges, we knew we needed to develop a solution that would alleviate the communication obstacles for businesses with operations in South Africa and the UK or a UK dependency. By effectively designing a service that enables users to switch between local communication personas, the service allows companies to make use of local numbers and rates, effectively reducing the financial and compliance burden of international communication,” adds Lith.
International call termination rates are increasing from R0.10 to R2.10 as operators look to recuperate losses they’ll make from lower local call termination rates. It also assists in compliance with rules in the UK that, if non-compliance is discovered, could cost a business up to £250 000.
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